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Terms of Service

These terms govern your use of CORE. By creating a workspace or using the service you agree to them. Last updated 10 November 2026.

Who you are contracting with

CORE is provided by CORE Labs, identified in our legal notice. Where your organisation has signed a separate written agreement with us, that agreement takes precedence over these terms wherever the two differ.

CORE is a service for businesses. By accepting these terms you confirm that you act for your organisation, in the course of your trade or profession, and that you may bind it.

Changes to the service

We improve CORE continuously and may change, add or remove features. We will tell you in advance of a change that materially reduces what your plan includes. Unless a written agreement says otherwise, the service carries no availability commitment. We will not delete your data without giving you a chance to export it.

What the service does

We send prompts you have written to third-party AI engines on the schedule you configure, store the answers with their citations, and present metrics derived from them. We report what those engines returned at the time we asked.

We do not control what an AI engine says about you, and we cannot promise that any figure will move. Answers vary between runs by the nature of the systems being measured. Nothing in the product is advice, and you should not treat a metric as a statement of fact about your organisation.

Your account

  • Keep your sign-in credentials and API keys confidential.
  • You are responsible for what the people you invite to your workspace do in it.
  • Tell us promptly at security@core.report if you believe an account has been compromised.

Acceptable use

You agree not to:

  • use the service to break the law or infringe anyone’s rights;
  • write prompts designed to obtain personal data about identifiable individuals;
  • attempt to breach, probe or overload the service or its providers;
  • resell or expose the service to third parties as your own; or
  • use it in a way that breaches the terms of the AI engines we query on your behalf.

We may suspend a workspace that is causing harm or breaching these terms. Where it is reasonable to do so, we will tell you first.

Your data

Your workspace content stays yours. You grant us the licence needed to host and process it in order to provide the service, and nothing more. We do not use it to train models of our own. How we handle personal data is set out in our privacy policy.

If you connect an AI assistant, a webhook endpoint or another tool to your workspace through our API, MCP server or webhooks, the results you send there are handled under that tool’s own terms, not ours. You can disconnect any of them at any time from your settings.

Personal data we process for you

For the personal data in your workspace (the people you invite, and any personal data that appears in prompts or in the answers we collect), you are the controller and we are your processor. This section is the contract Article 28 of the General Data Protection Regulation (GDPR) requires between us. A data processing agreement you sign with us replaces it.

  • What, why and for how long. We process account and workspace data (names, work email addresses, roles, sign-in events, and what you configure and collect) about your users and the people named in your content, only to provide the service, for as long as these terms last and the export period after them.
  • Your instructions. We process it only on your documented instructions, which are these terms and how you use the product, unless the law requires otherwise, in which case we tell you first unless the law forbids it. We tell you if we believe an instruction breaks data-protection law.
  • Confidentiality and security. Everyone authorised to process it is bound to confidentiality, and we apply appropriate technical and organisational security measures (Article 32 GDPR), which we describe to you on request.
  • Sub-processors. You authorise the sub-processors whose list we send you on request at privacy@core.report. We impose the same data-protection obligations on each, remain responsible for them, and tell you before adding or replacing one so that you can object.
  • Helping you. We help you answer requests from the people concerned, and with security, breach notification, impact assessments and prior consultation, taking into account what we know of the processing.
  • Breaches. We notify you without undue delay after becoming aware of a personal data breach affecting your workspace, with what we know at the time.
  • At the end. After the export period we delete the data, unless the law requires us to keep it.
  • Audits. We make available the information needed to show we meet these obligations, and allow and contribute to reasonable audits by you or an auditor you appoint, on reasonable notice.

Fees

Paid plans are billed in advance for the period shown on your plan, in euros, excluding any applicable tax. Annual plans are billed for the year. A plan renews automatically for the same period until you cancel it, which you can do at any time from the billing portal or by writing to us; the cancellation takes effect at the end of the period already paid. Fees already paid are not refundable except where the law requires it. We will give at least 30 days’ notice before a price change affects a renewal.

Payment is due at the start of each billing period, by card through our payment provider, or within 30 days of the invoice date when we invoice you. No discount is given for early payment. Any amount unpaid when due bears late-payment interest at three times the French legal interest rate, plus a fixed indemnity of €40 for recovery costs (French Commercial Code, articles L441-10 and D441-5), and we may suspend the service after notice.

Ending it

You may stop using the service and close your workspace at any time. Either of us may end the agreement if the other commits a material breach and does not fix it within 30 days of being told. After termination you have 30 days to export your data, after which we delete it in the ordinary course.

Warranties and liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties, including of fitness for a particular purpose. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability arising out of these terms in any twelve-month period is limited to the fees you paid us in that period, and neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue or data.

Changes to these terms

We may update these terms. If a change materially affects you we will tell you before it takes effect, and continuing to use the service afterwards means you accept it.

Governing law

These terms are governed by the law of France. Any dispute about them that we cannot settle amicably will be brought exclusively before the competent courts of Paris, including in summary proceedings or where there are several defendants.

Contact

Questions about these terms go to support@core.report.